How we handle your personal information

Floor It Ltd is the controller for the personal information covered by this notice. If you have questions about this policy or want to exercise your privacy rights, please contact us through our contact page or call +44 (0) 2034683077.

Depending on how you use the site, we may collect:

• contact and delivery details you enter when requesting samples, including your name, email address, phone number, address, and any notes you choose to provide;
• the flooring samples you add to your basket and submit for review;
• messages or information you send when contacting us directly; and
• limited technical information used to deliver and secure the website, such as browser or device information and basic server request data.

We use personal information for the following purposes:

• to review, manage, and fulfil sample requests you submit through the site. We generally rely on contract or steps taken at your request before entering into a contract;
• to respond to questions, advice requests, or service issues. We generally rely on our legitimate interests in running the business and supporting customers, or on steps taken at your request;
• to keep the site working, prevent misuse, investigate problems, and maintain service records. We generally rely on our legitimate interests in operating a secure and reliable website; and
• to comply with applicable legal, regulatory, accounting, or dispute-handling requirements. We rely on legal obligations where they apply, and on legitimate interests where appropriate.

We do not sell your personal information.

We may share relevant information with:

• service providers who help us operate the website and transmit sample requests, including EmailJS for request delivery;
• delivery, fulfilment, or operational partners where this is needed to progress a sample request you have made; and
• advisers, insurers, regulators, courts, or public authorities where disclosure is necessary for legal compliance or to protect legal rights.

Some service providers may process information outside the UK. Where that happens, we aim to use appropriate safeguards for international transfers, such as contractual protections or other recognised transfer mechanisms.

Sample basket information stored in your browser stays there until you clear it, remove the basket, or your browser storage is reset.

Sample request and customer service records are typically retained for up to 24 months after the last meaningful interaction, unless we need to keep them longer for legal, complaint-handling, or ongoing customer relationship reasons.

Under UK data protection law, you may have the right to:

• request access to the personal information we hold about you;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be deleted in some circumstances;
• ask us to restrict how we use information in some circumstances;
• object to certain types of processing, including processing based on legitimate interests;
• request portability for information processed by automated means where that right applies; and
• complain to the Information Commissioner's Office if you believe your data has been handled unfairly.

You can find more information about your rights and how to complain on the ICO website.

The site uses a limited amount of browser storage to keep your sample basket working while you browse. You can read more in our Cookies & Site Storage notice.

We may update this notice from time to time if the site, sample service, or legal requirements change. The date at the top of this page shows the current version.